Frequently asked questions
Explore the FAQs to ensure you're well-prepared to embark on your fashion journey with us.
You can pick up your rental any time after 9:00am (10:00am on Saturdays) on the day it is reserved. Rentals are due back between 9:00am and 11:00am (10:00am - 12:00pm on Saturdays) the following day or whatever the agreed upon day is.
We do offer an early pickup of the rental equipment for FREE. Early pickup is available the day before your rental between 4:00pm and 5:30pm. Early pickup is not available on Saturdays.
We require some basic information to be kept on file, including a cell phone number where we can contact you, your drivers license, and a credit card to be kept on file in the event that items are lost, stolen, or returned damaged.